Yes, time listed are in your timezone unless you set a different one in your profile.
All users on W Tutors have to verify their email addresses. If you did not receive the verification from our system, please try to log in and request for one to be resent. Some users might find the email in their spam/bulk folder. Do contact us if you continue to have trouble verifying your account.
As much as we hope to have an error free website, there might be times when script or server errors occur. Please write to us at [email protected] with a description of the issue and, if possible, a screenshot of it.
Yes, tutors and learners will receive emails whenever there is a message posted through W Tutors or lesson purchases, bookings, or changes. Please include [email protected] in your email safelist to ensure you receive the emails in your inbox.
No, we do not recommend giving your personal information to your tutor/learner. For your security and privacy, the W Tutors platform will block sensitive information in messages. You will see **BLOCKED** in places where numeric numbers and emails are sent.
No, W Tutors cannot ensure the security of your identity if you chose to contact or pay your tutor directly away from the site. Furthermore, W Tutors will not be able intervene and help you in a dispute, for example, a tutor is not contactable after paying him/her directly.
Only 1 in 20 tutors who apply at W Tutors eventually make it to the tutor list to ensure that you get the most qualified. All tutors have to provide their qualifications as part of our verification process. If tutors are found to be under qualified, we will have them removed.
Tutors are usually punctual but at times, there may be unexpected events, such as an accident, a power cut where they are, or some urgent matters that they have to attend to. Please send a message to your tutor to reschedule the lesson. If you need assistance, simply reach out to us at [email protected]. Our staff will be at hand to help.
All approved tutors are required to complete their tutor profile, such as setting their rates, subjects, languages and submit their certificates before they are listed.
Absolutely! Please contact us at [email protected] with the subject you have in mind and we will add it in if it is suitable.
No, W Tutors provides the platform for tutors and learners to connect. Tutors have to update themselves with current subject syllabuses, to discuss with learners their requirements, and to provide learning material for them.
W Tutors receives hundreds of applications everyday. If you do not receive an approval after two weeks of applying, please consider your application unsuccessful.
Removing all the time slots in your Availability tab will remove you from the tutor listing.
Availability is your general time slots to conduct lessons whereas Weekly Schedule allows for specific time of a particular week where you could add or remove time slots, perhaps when you are busy with work or studies.
No. W Tutors is more than a mere classified for tutors to list their services. It is a learning platform with a host of features such as customer support for tutors and learners, online video chat for lessons, payment processing, scheduler, flashcard, messaging system and many others. We expect mutual respect and understanding that operating the site and advertising for learners incur substantial costs. If a tutor is unappreciative of the effort from the W Tutors team for getting learners for you and would rather keep all the lesson fees than to pay a nominal 15% for our services, we would be left with no other alternative but to terminate your relationship with us.
In the Price tab of your Profile, select the checkbox "Enable 30 min Trial Lesson". While we recommend a 30 minute trial for a proper introduction, it is entirely your decision to have a shorter or longer session. Each learner is only allowed one free trial with you.
When both tutor and learner enter a video/audio chat, the browser will ask permission to use your web camera and microphone. At times there might be different camera or microphone on your system, please make sure the right hardware is selected. Re-initiate the video call to try again. If the problem persists, please report an issue from your lesson for our team to look into.
This is likely caused by a slow Internet connection. Please ensure you have a strong Wi-Fi coverage or a stable LAN connection. Avoid using mobile networks unless you have a good and stable 4G/LTE connection. Head to https://www.speedtest.net to test your connection. You should have at least 30Mbps for upload and download.
W Tutors is built and tested to work in the following web browsers. It may work in other browsers but these are not officially supported. Web browsers support are : Chrome (Latest version) * Firefox (Latest version) * Safari 10 and later Edge * Due to the limitation of iOS, only Safari works on iPhone/iPad.
Yes, have a look at our guide "How To Start An Online Lesson?" and the steps to sharing your screen is mentioned in it.
We are happy to help!